Welcome to phesrs.com. This page contains the refund policy and terms that may apply to your use of our website. Please read the following carefully:
Refund Policy Overview
Return Requirements: If you are not satisfied with the product you purchased or need to return the product, please contact our customer service team within a certain period of time after receiving the product to request a refund. Specific return requirements will be detailed in our return policy page.
Product Condition: In order to be eligible for a refund, the returned product must be unused, intact and fully packaged. We reserve the right to refuse to use products that are not eligible for return.
Refund Processing Process
Request a refund: Please submit a refund request through our customer service channel. You will need to provide your order number, purchase date and reason for return. We will review your request and provide feedback as soon as possible.
Refund Method: Refunds will be refunded to the original payment method. If you paid by credit card or other online payment service, the refund will be returned to your original payment account.
Processing Time: Once the refund request is approved, we will process the refund as soon as possible. Refund processing time may vary depending on the payment method and bank, and is usually completed within a few business days.
Special Circumstances
Quality Issues: If the item you received has quality issues or does not match your order, please contact our customer service team immediately. We will provide you with a free exchange or refund service.
Transportation Damage: If the item is damaged during transportation, please contact the courier and communicate with our customer service team immediately upon signing for it. We will assist you in handling the damaged item and provide necessary solutions.
Privacy Protection
We will strictly protect your personal information and only use relevant information when processing refund matters. For detailed information on how we collect, use and protect your personal information, please refer to our Privacy Policy page.
Contact Us
If you have any questions or comments about our refund terms, please contact us at the following:
Email: motion@phesrs.com
Postal Address: 629 JUNIPER RD CHERAW SC 29520 4442